The workers work in the system. The job of the manager is to work on the system and improve it with their help - so say the great gurus of quality improvement.

In order to understand the issues, frustrations, experiences and ideas for improvement which are bubbling away in your organisation, we will work with you to understand:

>> The scope of what you want investigating

>> Some sensible questions to probe the issues

>> Who best to interview to tease out what the issues are and what might be a good way forward

We will then prepare a report of the interviews, our main findings and our recommendations. We will go through the report with you in detail at a review session.