Everyone has their own ideas about what to change. So when you start to make changes, there is a tendency to dive in and get on with it. All improvement requires change. But not all change results in improvement.

We will work with you to find quick, easy and practical ways to:

>> Help you decide on a small, focussed, sensible set of measures - how will the change affect the staff, your customers, your efficiency for example and what data can we use to measure that

>> Help you to collect the data (if you need help with it)

>> Help you to understand where you are before the change? How good or bad are you at the moment? What's a typical day like now? How are we performing generally?

>> Help you understand where are you after the change? Did the change actually result in improvement or not?

And don't worry. We don't make a huge song and dance about the data - simple, easy stuff that's practical and do-able. And it will save you from that all too common situation of not having any data which proves that your ideas for change have really made a difference